Ericpol Telecom

Constant changes in the global economy demand software updates. This process requires more and more qualified employees to maintain a competitive edge on the market. Our product hosting services greatly reduce the application maintenance workload, allowing our customers to focus on the development of new products. We have many years of broad experience in hosting our customers’ applications. We offer support, fault tracking, and problem-solving 24 hours a day, 7 days a week, and 365 days per year.

Ericpol employees consist of highly experienced and individually chosen professionals. Our extensive experience enables us to take full responsibility over software development projects: from requirements gathering through development; from integration and implementation to maintenance.

We offer a reliable, round-the-clock service “on demand” using a Single Point of Contact (SPOC), which is especially important to companies working on a non-stop basis.

With a sound understanding of customer needs, our highly qualified and well-trained engineers guarantee efficient handling of requests. When access to customer systems is required, there are strict rules to be followed in order to ensure data security. Problems can be reported using such available communication channels as telephone, email, fax, as well as web applications, e.g. helpdesk. In the case of IT, co-operation with the customer is governed by the ITIL (Information Technology Infrastructure Library) framework. Within the scope of our fault recovery systems we offer the following extra services:

• Spare parts management,
• Storage of spare parts,
• On demand configuration and installation of telecom systems,
• Telecom systems measurements: SDH/PDH/ ATM/LAN IP/UMTS/GSM,
• ITU acceptance tests,
• Bringing into service ITU standardized measurements ,
• System diagnostics,
• Technical co-ordination of special customer projects.

Telecommunications solutions for companies – delivery, installation and maintenance

• VoIP PABX
• Telecom Switches
• Call Centre
• Billing Systems PABX
• DECT

The target customers of our data transmission services are enterprise users who need a connection between their locations or want to connect selected local networks to other operator networks.

Ericpol Telecom provides data transmission links, applying all commonly used technologies and standards, such as Ethernet and Gigabit Ethernet, SDH and PDH, and adapting to customer requirements and local technological conditions.

• Last mile service is designed to provide a synchronous digital data path within Poland in the PoP to End model. Each digital link ends with an interface on the customer’s side. The interface meets the requirements and standards of the ITU (International Telecommunications Union). The service is based on the SDH/PDH technology which uses fibre-optic cables on the territory of Poland.
• IP VPN service is a data transmission service designed for interconnecting corporate distributed LANs. The service makes good use of the IP VPN technology implemented on the IP protocol, which is used in modern telecom networks and meets most of the requirements for data transmission in a corporate and an enterprise environment. It is an inevitable alternative to expensive, dedicated digital channels or Frame Relay, ATM services. The VPN makes it possible to provide a top-quality, reliable service targeted at the demanding customer market.
• PDH 2-Mbit/s – 140Mbit/s digital links
• SDH STM-1–STM-4 digital links
• Ethernet Access
• Telecommunications equipment and backup centres hosting

  The company provides collocation services for servers, telecom and server racks. We choose the best sites for data backup centres, equipped with a professional ICT infrastructure (access to telecom operators infrastructure, guaranteed power supply, precise air-conditioning, gas extinguishing).

  • Set up and service of customer equipment located at hosting points
  • Identification of customer needs and tailor-made hosting solutions
  • Maintenance of other customer telecom equipment at specified locations
  • Equipment/hardware inventory/stocktaking
  • Backup copies
  • Network monitoring